Yes and NO, only specific situations are eligible for refunds, since it’s all hand made it’s difficult to make a refund for us.

We can only provide a full refund if your order hasn’t shipped yet.

No, please verify the description of the list before make your purchase

First of all do not panic, you will have to contact the parcel to see what’s going on, if you box is heavily damage DO NOT ACCEPT THE PACKAGE UNDER ANY CIRCUMSTANCE, the parcel will return the box to us.