Return F.A.Q.s

Does Grimworks make refunds?

Yes and NO, only specific situations are eligible for refunds, since it’s all hand made it’s difficult to make a refund for us.

What are the conditions for a refund?

We can only provide a full refund if your order hasn’t shipped yet.

Does the digital products are eligible for refunds?

No, please verify the description of the list before make your purchase

If something happened with my package, what do I do?

First of all do not panic, you will have to contact the parcel to see what’s going on, if you box is heavily damage DO NOT ACCEPT THE PACKAGE UNDER ANY CIRCUMSTANCE, the parcel will return the box to us.